Dispatcher
Reporting to the Service Manager, the dispatcher takes calls from customers and helps them solve their problems, as required. He/she distributes service calls to roadside electricians or subcontractors.
11:00-11:30 a.m. to 8:00-8:30 p.m. / Telecommuting 4 days a week / Salary commensurate with experience
Responsibilities
- Respond to customers, provide first-level assistance and, where necessary, route requests to the appropriate technical staff;
- Assign calls to technicians using our geolocation system and, in the regions, coordinate with certified subcontractors by issuing purchase orders;
- Organize preventive maintenance and cleaning, keeping the task list up to date and effectively balancing emergencies with scheduled calls;
- Open, complete and close work orders, update customer information in the database, and follow up in our system (IFS).
Requirements
- High school diploma or equivalent;
- Minimum of 1 to 3 years' experience in a call center, dispatch and/or customer service role.
- Knowledge of service management systems, schedule optimization, efficient dispatching and inventory management (an asset).
- Technical and/or practical knowledge of electronics, electricity, PLC programming or equivalent (an asset).
- Knowledge of MS Office suite and dispatching software;
- Functional English (for communication with customers);
- Good geographical knowledge of the service area;
- Able to multitask, customer oriented, good listener, and good problem solver.
*Any combination of experience and degree will be considered.
Why join the TOMRA family?
A culture that promotes family-work-life balance
Flexible working hours and hybrid teleworking available
Wide range of benefits: vacationgroup insurance, pension fund, telemedicine, clothing, etc.
Lump-sum allowance for the purchase of teleworking equipment
Competitive salary based on experience with annual bonus program
A work culture focused on people and camaraderie
Training and career development program
Dynamic team open to new ideas
Why join the TOMRA family?
A culture that promotes family-work-life balance
Flexible working hours and hybrid teleworking available
Wide range of benefits: vacationgroup insurance, pension fund, telemedicine, clothing, etc.
Lump-sum allowance for the purchase of teleworking equipment
A work culture focused on people and camaraderie
Competitive salary based on experience with annual bonus program
Dynamic team open to new ideas
Training and career development program
Why join the TOMRA family?
A culture that promotes family-work-life balance
Flexible working hours and hybrid teleworking available
Lump-sum allowance for the purchase of teleworking equipment
Wide range of benefits: vacationgroup insurance, pension fund, telemedicine, clothing, etc.
A work culture focused on people and camaraderie
Competitive salary based on experience with annual bonus program
Training and career development program
Dynamic team open to new ideas
Address
20500 Clark-Graham Ave., Baie-D'Urfé, QC H9X 4B6